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EXTENDED WARRANTY

What is it?

EXTENDED WARRANTY is our service offered to those who want free technical servicing of a product after the manufacturer’s warranty expires. You can extend the warranty for a period of 1 to 5 years. It takes effect immediately after the manufacturer's warranty ends. This way, you avoid unexpected expenses, and your product will be taken care of free of charge for the chosen period. This service is provided together with UAB “Service Contract Center” (SKC).

What purchases are eligible?

The extended warranty service is available for all household appliances and electronic devices with a value over €28, such as: washing machines, cookers, dishwashers, refrigerators, and other household appliances, as well as audio and video equipment, all computers and computer equipment, gaming consoles, photography equipment, mobile phones, GPS devices, garden tools, and similar.

Why is it worth buying?

If your purchase breaks down after the manufacturer's warranty period has ended, the selected Extended Warranty plan will cover the costs of spare parts and repair services, and provide these services free of charge:

• Free repairs
• Free replacement (if the device is unrepairable)
• Free transportation or technician visit (if the device is unrepairable)
• Replacement equipment during the repair period (for residents of Vilnius region)
• Easy fault registration by toll-free phone and online

OFFERED EXTENDED WARRANTY PLANS

“Standard Plan” gives the customer the right to use the free repair service after the manufacturer's warranty expires.

“Replacement Plan” gives the customer the right to use the Extended Warranty service after the manufacturer's warranty expires, during which a product that has failed due to a manufacturer’s defect will not be repaired but replaced with a new one (same or equivalent).

“Extra Plan” gives the customer the right to use the free repair service after the manufacturer's warranty expires. It can be purchased starting 1 month after the product purchase but no later than 3 months before the end of the manufacturer's warranty (within 21 months of purchase).

Where can it be purchased?

You can purchase the extended warranty:

• When ordering online or when picking up the product at the physical Novastar store at Kareivių g. 12, Vilnius;
• Online: http://lt.garantija.lt/savitarna, no later than 30 days after the product purchase.

When does the Extended Warranty not apply?

The Extended Warranty plan does not cover losses or damages if:

• The device's serial number does not match or is missing;
• Components were connected incorrectly;
• The device was repaired or modified independently;
• An incorrect electrical current was used for the device;
• The device was dropped;
• The device casing is damaged;
• The device was used improperly.

Where to contact?

If your device is broken, register the issue at the “Service Contract Center” (SKC) in a way convenient for you:

• By calling the toll-free number 8-700-55566 during business hours on working days;
• By email: info@garantija.lt;
• Via the self-service portal: https://lt.garantija.lt/request/register.

If the device is small, the operator will direct you to the nearest service center. If it is a large item, the repair will be done at your home or the device will be transported to the workshop free of charge.
The SKC operator will inform you separately about when and how to collect the repaired item.

Transfer of the Agreement

You can transfer the ownership rights of the purchase to another person. In that case, the agreement must be reissued by notifying the service provider – SKC. Terms of the Agreement

Contract termination – You can terminate the Extended Warranty agreement by notifying the service provider – SKC, or by returning the original agreement to the seller no later than 30 days from the agreement signing date.

Why “Service Contract Center” (SKC)?

• Flexible warranty extension term (from 1 to 5 years);
• 3 Warranty Extension Plans offered, based on different customer needs;
• The possibility to transfer the Warranty Extension Plan to another person;
• Priority servicing for products with the purchased plan in service centers;
• A wide network of certified service centers easily accessible throughout Lithuania;
• More than 3,300 qualified professional technicians ensure high-quality servicing;
• Constant quality control and supervision of service centers;

More information: https://www.garantija.lt

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PURCHASE INSURANCE

What is it?

Purchase insurance is protection for your purchases against accidental damage or destruction (moisture, breakage, fire damage) and theft (burglary/robbery), which are not covered under the manufacturer’s warranty. The insurance provider is ADB "Gjensidige".

Why is it worth getting?

The insurance compensates for damages resulting from the above-mentioned insured events for a period of 1 or 2 years from the moment the protection is purchased. Together with the manufacturer’s warranty for internal product defects, you will have 100% purchase protection.
Purchase insurance includes the following services:

• Free repairs
• Free replacement
• Insurance payout
• Free transportation or technician visit (applies to devices over 10 kg)
• Convenient damage registration via toll-free phone or online

Note: In the case of product repair or replacement, the customer must pay the deductible specified in the Insurance Certificate – 20% of the product's value (but not less than €30).
! Insurance can only be purchased together with the product.

Which purchases are eligible?

All devices offered in the Novastar.lt online store can be insured – computers, mobile phones, video/audio/photo equipment, navigation systems, small and large household appliances.

When is damage not covered?

• If the purchase was lost or left unattended;
• If the purchase was stolen as a result of pickpocketing or open theft;
• If the purchase was damaged during transportation;
• If the purchase was repaired independently;
• If the purchase was used improperly or not according to the manufacturer’s instructions;
• Due to wear and tear, aging, or corrosion of the product or its parts;
• If the purchase was stolen as a result of pickpocketing or open theft;
• Other cases described in the Terms and Conditions.

What to do in case of an insured event:

• Register the damage using the contact details provided in the Insurance Certificate
• Wait for a decision from the “Service Contract Center” regarding the repair or replacement of the product.
• Pick up the repaired or new product at the indicated address or accept it when delivered to your home.

More information about Gjensidige purchase insurance:

• Phone: 8-700-38500
• Gjensidige insurance service presentation  Purchase insurance description
• Purchase insurance Terms and Conditions

Detailed information is provided in the insurance offer and/or certificate and their appendices.